14 Aug, 2024 Deferring window repairs to a planned programme simply isn’t enough… By Deborah Frost On 10 July 2024, the Housing Ombudsman wrote to the chief executives of all social housing providers encouraging them to review their...
24 Nov, 2020 The Social Housing White Paper: Prompt and fair complaint handling By Emma Hardman Promise 3 of the Social Housing White Paper sets out the intention for residents of social housing to have complaints dealt with promptly...