4/16/2026 11:53:40 AM CMA cracks down on 'drip pricing': a lesson on transparency for businesses with add‑on fees By Emma Watt The Competition and Markets Authority (CMA) has delivered a clear message that pricing transparency is no longer a ‘nice to have’: it is...
2/1/2023 4:45:56 PM Seven root causes of digital consumer harms By Emma Watt The UK Government has published a report, warning about the harm that can be caused when consumers buy products and services online....
4/26/2022 10:09:36 AM Consumer choice and digital design By Emma Watt In the digital marketplace, consumers are quicker to act, have shorter attention spans, scan and skim rather than read and are more...