7/30/2026 11:00:13 AM Housing Ombudsman updates complaints scheme for STAIRs: key changes and consultation outcomes By Ben Pumphrey The Housing Ombudsman has published a revised Housing Ombudsman scheme and its response to the consultation on the Ombudsman's role in...
7/17/2026 12:59:09 PM A new Standard for Competence and Conduct (and an update on STAIRs) – RSH publishes its Consultation response to its Transparency, Influence and Accountability Standard. By Katherine Sinclair Ben Pumphrey The Regulator of Social Housing (RSH) has released its second Decision Statement for the new Transparency, Influence and Accountability...
7/13/2026 10:22:35 AM Six steps to STAIRs By Ben Pumphrey Six steps to preparing for the ‘Publication Phase’ Social housing providers are already aware that the first phase of the Social Tenant...
4/14/2026 8:42:12 AM New guide is coming soon to help housing providers prepare for STAIRs By Ben Pumphrey We’ve jointly prepared a guide with the National Housing Federation (NHF), to help housing providers prepare for the rollout of the...
12/22/2025 4:37:31 PM STAIRs: A few more steps forward By Ben Pumphrey Following on from our previous article on the Social Tenant (Access to Information) Requirements (STAIRs) (available here), the Regulator...
10/3/2025 9:21:19 AM The next steps on STAIRs – the Government issues its consultation response By Ben Pumphrey Introduction Following what seems like another age politically, the Government has now issued its formal response to the consultation on...