In case you missed it, the updated Memorandum of Understanding (MoU) between the Regulator of Social Housing and the Housing Ombudsman has now been released, reflecting the new relationship between them under the Social Housing Regulation Act 2023. The Act codifies their relationship and the MoU sets out their intention to meet and communicate regularly and to share information and collaborate more easily, including sharing statistical information about the types of cases handled, where a finding of severe maladministration has been made, or where an investigation raises a potential breach of a regulatory standard, refer investigation findings to the regulator where evidence of a systemic issue is found. Does this mean you could potentially find yourself in hot water with them both more readily, as they share more?
Forewarned and all that....
Both parties will discuss and keep under review joint working and stakeholder engagement. The purpose of any such work would be to: promote a better understanding of the functions and roles of each organisation and emerging issues for the sector; disseminate wider learning into the interactions between registered providers and residents and the social housing sector as a whole.