The proliferation of so-called ‘claims farms’ targeting social housing tenants was raised in parliament last month and with the government planning to extend fixed costs to include housing disrepair, Carol Matthews discusses whether the reforms go far enough. I want to be clear from the outset: we stand alongside our customers in wanting to speed up the resolution of cases of disrepair – all tenants have a right to live in a decent, well-maintained home, and hold their landlord to account when they fail to deliver an acceptable service. And that includes Riverside. ..... also in need of legal reform, and I’m not afraid to say so. We need to root out malpractice involving the targeting of tenants, particularly those with a range of vulnerabilities, and the profiteering that some unscrupulous claims management companies (CMCs) and legal firms are promoting.....