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Cashless society - progress or discriminatory?

I've always left the house with the mantra 'purse, phone keys' and more recently, added 'mask and sanitiser' to the checklist to make sure I have all I need when leaving home. So for me personally, the thought of making payment transactions by face recognition sounds great, less in my handbag. Perhaps one day, I might even be able to give up the bag - I know my shoulders will thank me!

However, for many of my clients, the thought of a cashless society is a difficult one to contemplate. For those with physical disabilities -

  • Will the technology be accessible where they go? 
  • Will potential involuntary muscle contractures at an inopportune moment mean they are unable to pay? 
  • How will carer support be facilitated?

And on a wider scale, how can inappropriate pressure, exploitation and threats be policed? With cash, there is a process, an ATM or bank to attend, a delay built in - but with facial recognition to make a payment, the transaction should be instant.

I'm all for progress - and a lighter, smaller handbag! But thinking about inclusion, ease of access but sufficient safeguards and protections for all, will need to play a key role as we continue to move forwards in an increasingly cash-lite world.

To pay she simply looks at her reflection in a small LCD screen attached to the cashier's counter. Then to add her preferred amount of tip she flashes a quick peace sign at the monitor. The entire process takes less than five seconds, and is entirely contactless. Moreover, Ms Stewart doesn't need to carry her mobile phone or bank card with her, or show any form of identification, or even enter a pin number. Welcome to the futuristic world of facial recognition payment. It might sound like something from a science fiction movie, but this kind of transaction is already happening millions of times a day across China's major cities.

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private legal services, wills, tax and estate planning, court of protection, personal injury trusts, probate